Training FAQs

Do we receive training on the product and if so, who is trained?

SARD offers online and face-to-face training to its clients, structured according to roles, responsibilities and interaction with our products.

Offline

System administrators receive comprehensive direct/face to face (where possible) training in how to use and manage the products for which they are responsible. We can provide training for other individuals or groups, such as users, but because our products are designed to be simple to use, with in-product help and customer support to hand, further training is usually not required.

Online

Everyone, including users, administrators, responsible officers, doctors and nurses, have online access to instructional support. This includes videos and online help guides. For specific help with individual queries, all client staff have access to personal support and learning via the support channels detailed above.