Maintenance FAQs

Who is responsible for looking after the system and ensuring it is in good working order?

Regular maintenance and updating of our products are included within your annual cost. We also implement improvements and new features to the core products as a result of the ongoing dialogue and engagement we have with our clients and users.

What do we do if something goes wrong?

Contact us via one of the support routes outlined above and we’ll sort it out.

Is my SARD system likely to experience downtime?

There may be some occasional planned downtime when we’re updating the system, but we’ll always try to do this when the system is less busy and we’ll give users and administrators plenty of notice of the planned outage, including when the system will be live again. In the unlikely event of an unforeseen outage, we will bring the system back online as soon as possible and keep you informed on progress.